Frequently Asked Questions

*This software is accepted, however these files tend to have embedded fonts and images that prevent us from working on the files. It is in your best interest to supply a print quality PDF. See our resources section for additional information. Additional charges may apply for these select applications.

When you have an image or line art that extends beyond the final trim edge, we require at least 1/8" (.125) of bleed margin. Bleed is an additional 1/8" of image that extends beyond final trim that will allow for cutter draw. This will ensure that when your piece is ready for final trim, the line art or image will extend fully to the edge of the sheet with no background showing on the edge of the final product.

For your convenience we have created a folding guide for each of our products. Simply download the appropriate PDF/JPEG and place this document into a separate layer in your file. This template will ensure you have the correct panel sizes for folding, and will illustrate the necessary bleed margin. Enlarging or altering these templates in any way may impact the final piece.

We are pleased to offer our clients a variety of options for transferring files. Easy-to-use integrated software will allow you to upload your print ready files directly as part of the ordering process. Files can also be uploaded at a later time by using our simple file transfer utility, also available directly from our web-site. In the event that another individual will be uploading files, you may utilize the file upload notification system by inserting the person(s) email address. This will send an email to the appropriate individual(s) with instructions for uploading files, as well as a link to our site. Files may also be downloaded to a CD, DVD, or Storage Device and sent via the parcel service of your choice.

Once your files have been received, we will then prepare the files for printing. All files will be converted to PDF format. An email will be sent with a link within 24 hours. This link will direct you to our online Insight proofing system. You will have the opportunity to approve the proof, request changes, or ask general questions directly from the web application. Depending on the size and quality of construction, the online proof may require additional time. Electronic proofs may or may not be color accurate. Due to personal computer screen calibrations, we cannot guarantee color accuracy.

In the event that your project is color critical, or you prefer to receive a hard-copy proof. We can produce a Kodak Matchprint press calibrated proof for an additional cost. Please contact an account representative for pricing and details.

We accept most major credit cards. Additional payment options may be available. Please contact a customer service representative to discuss additional payment options.

n the event that an order has not been processed, there will be no charge for cancellation. If file preparation has been started or completed, a non-refundable charge of 29.95 will remain posted to your credit card. Once the client has selected "Approved for Printing" from the proof approval screen, no refunds will be granted. In order to cancel an order, you must call our Support Line at 1-866-583-8818 and speak to an Account Manager. Please be aware that e-mail and/or voicemail is not accepted for cancellation notification.

At the time of purchase, client’s credit card will be authorized for the full amount. This authorization will cover the beginning of the printing process, which includes: File Download, Electronic Processing and Proof Production. Upon receipt of proof, client will receive an email with a link for proof approval. This link will direct client to the Approval Form located on our web site. Once client have selected “OK to print,” the payment will be captured in full. Any changes/alterations may incur a *services rendered charge and will be billed separately at time of proof approval.

*"Services rendered" are alterations that the client has opted to have WholesalePrintingDirect.com implement at a fee of 15.00 per alteration. The client also has the option of supplying new files that will incur an additional charge of 29.95 per upload. Client will be notified of any additional charges prior to final billing, if applicable.

Our 100% Satisfaction Guarantee:
We want nothing more than to fully satisfy our customers each and every time. At Wholesale Printing Direct, we produce all materials according to industry guidelines, as well as our own high standards. All imaging equipment, monitors, and presses are calibrated on a routine basis to ensure the highest level of quality control and to maintain our consistent industry standard color densities. In the unlikely event we've made a mistake, we will make it right. We'll use your original art file to reprint the job at no further cost to you. Guaranteed.

Simply call our Toll Free line (866-298-8586) and a representative will be more than happy to assist you. Live Chat is also available between 9am and 5pm (EST).

By submitting an order to Wholesale Printing Direct (wholesaleprintingdirect.com), you acknowledge our terms of operation. We will not be held responsible in the event that your order does not meet our terms and conditions, which can be found here.